Privacy Policy

Information about NUS Data Recovery and this Website

Modern information and communication technologies play a fundamental role in the activities of an organisation like NUS Data Recovery. We are based in the United Kingdom. Our principal activities are:

  • Hard drive Recovery
  • Emergency call out for recovery of lost, stolen or deleted files or restoration after hardware failure

Our Privacy Policy covers NUS Data Recovery (the data controller in respect of this Privacy Policy) and its website. Our head office is at "Security House", Royds Mill, Windsor Street, Sheffield, S4 7WB.

Providing Visitors with Anonymous Access

You can access our website home page and browse our site without disclosing any personal data.

Our Website Services and Links

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others, nor does it include links to third party web service providers.

Automatic Collection of Information

In general it is NUS Data Recovery's policy not to collect any information without specifically informing an individual first. Exceptions to this rule are explained below.

We may passively collect non-personally identifiable information using ‘cookies' and ‘action tags'. Cookies are small text files that are placed on your computer in order to identify (i) your web browser, (ii) the activities of your computer on our website and (iii) your activity in connection with our marketing efforts. For example, cookies allow us to statistically monitor how you are using our website to help us improve our online offerings. We may also use cookies to determine the popularity of certain content areas. Cookies can also allow a web server to recognise a user when they return to a website, for example automatically providing a 'Hello Mr Smith / Mrs Jones' message.

In addition to any cookies that we place on your computer, cookies may also be placed on your computer by third parties that we use to display or serve advertisements or to collect Non-Personally Identifiable Information in order to provide advertising-related services. These companies do not collect personally identifiable information on our website and we do not share personally identifiable information with them.

You do not have to accept cookies to use our website. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the ‘Help' section of the toolbar. While you are not required to accept cookies to access our website, if you reject cookies, certain products, offerings, features, or resources of our website may not work properly and you may experience some loss of convenience.

‘Action tags' also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are not placed on your computer. They are invisible to you and any portion of our website or e-mail sent on our behalf, may contain cookies that are associated with action tags that our located on our website.

We may select and use different third parties from time to time to track website usage through action tags on our Website and on our advertisements on other websites. Most Internet users already have a tracking cookie on their computer and tracking through the use of action tags is considered common practice in the industry. Periodically, upon our request, the third parties we use may report the anonymous data that they collect on our behalf back to us for our internal use and analysis and our treatment of this anonymous data is governed by the terms of this Privacy Policy.

By using cookies and action tags together, we are able to gain valuable information to improve our website and measure the effectiveness of our advertising and marketing campaigns. We do not disclose any of your personally identifiable information to our advertising partners through the use of cookies or action tags.

Please note that advertisers and other third parties may also use their own cookies or action tags when you click on their advertisement or link to their website or service, on or from our website. This Privacy Policy does not govern the use by such third-party websites or providers of third-party advertising.

Data Held

The following personal data about you may be collected and held on our database. This will have either come directly from you or from other sources e.g Companies House

  • Address, telephone, fax and email
  • The name of your employer and your job title (for marketing analysis and credit scoring purposes

If you are applying for credit terms, we may hold the following data about you:

  • Financial identifiers and data
  • Police/Justice data such as civil/criminal actions brought by or against you.


Children's Privacy

We do not knowingly collect personal data from children. Where we unknowingly collect personal data on children, we treat this data as we would any other enquirer/customer data and apply adequate security measures to protect privacy.

Disclosure and Visitor Choice

We may disclose your personal data to companies within the Data Soloutions Group. We will not disclose your personal data to other organisations outside the Data Soloutions Group unless requested by the police/court order.


We do not give visitors to our website the option of using a secure transmission method to send us their Personal Data. We have implemented security policies, rules and technical measures to protect the Personal Data that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and any Data Processors with access to (or an association with) the processing of personal data are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to State Institutions and authorities except if required by law or other regulation.

Access Personal Data we may hold about You

You can ask us whether we are keeping personal data about you by emailing or calling Customer Services on 0333 123 3282. On receipt of your written request, proof of your identity and a fee of £20.00 sterling, we will provide you with a readable copy of any Personal Data about you that we hold. We allow you to challenge the personal data that we hold about you and, where appropriate, you may have the data rectified, amended or completed. We do not reserve the right to refuse to provide you with a copy of your personal data.

Privacy Compliance

This privacy policy is compliant with the United Kingdom's Data Protection Act (1998) and The European Data Protection Directive 95/46/EC. In order to maintain compliance with the above privacy instrument, we are voluntarily committed to a Self-Assessment Procedure based on Caldicott Principles and the Data Protection Act (1988).

Privacy Support

If you have an enquiry or concern about our Privacy Policy, the first point of contact is Customer Services at NUS Data Recovery who can be contacted by telephone on 0333 123 3282 or by emailing All Data Subject Access requests must be received in writing. If you do not feel satisfied with the response you receive from Customer Services, concerns relating to data privacy should be addressed to: the Data Controller, NUS Data Recovery, Office 204 Southern Block, Royds Mill, Windsor Street, Sheffield, S4 7WB.